Pre-date #2
In my last post I mentioned that the paperwork at NJH appeared to be lagging behind. Come to find out, that was a bit of an understatement: before yesterday morning they had done nothing. Yep, nothing - except schedule one consultation. True, the previous case manager had told us everything was in order for the full diagnostic work-up (apparently she has been dismissed) - and for nearly 4 weeks Pam has left message after message trying to get someone to return a phone call to confirm her appointment.
Well, the supervisor called yesterday to tell Pam they didn't have anything scheduled for her and didn't really think they could put anything together at this poinit. Besides the late date, all the allergists were going out of town to a conference. Pam was stunned (among other emotions). When Pam explained to her that she had already begun going off medications and that rescheduling was not an option, she agreed to try to work something out. Then yesterday evening she called back to say that things were coming together as originally planned - not every doctor was going to be gone (like we believed that in the first place). We talked for a while - I laid out a series of questions and she promised (explicitly, repeatedly) to call back today at 5:45 to give us a status report regarding scheduling, insurance, and most important - whether Pam should proceed with another medical procedure tomorrow morning.
It's now 9:30 and NJH has yet to call. NJH is, without doubt, the national leader for research and treatment of respiratory illness. Their administrative staff, however, is ______ (you fill in the blank). I'm not sure what the failed phone call means - if something else has fallen through, if almost everything is done and she didn't want to call until it was, if she just forgot, or if she just has no idea what it is like to be on this end of things. The plan for tomorrow is simple: NJH has until I am out of class at 11:00 (10:00 their time) to call us - or I begin to call until I get a real live person on the phone (another story for another time) and get some answers. Meanwhile, Pam went off almost all medications today (in hopes of all this coming together); she's doing about as good as one could hope tonight.
Well, the supervisor called yesterday to tell Pam they didn't have anything scheduled for her and didn't really think they could put anything together at this poinit. Besides the late date, all the allergists were going out of town to a conference. Pam was stunned (among other emotions). When Pam explained to her that she had already begun going off medications and that rescheduling was not an option, she agreed to try to work something out. Then yesterday evening she called back to say that things were coming together as originally planned - not every doctor was going to be gone (like we believed that in the first place). We talked for a while - I laid out a series of questions and she promised (explicitly, repeatedly) to call back today at 5:45 to give us a status report regarding scheduling, insurance, and most important - whether Pam should proceed with another medical procedure tomorrow morning.
It's now 9:30 and NJH has yet to call. NJH is, without doubt, the national leader for research and treatment of respiratory illness. Their administrative staff, however, is ______ (you fill in the blank). I'm not sure what the failed phone call means - if something else has fallen through, if almost everything is done and she didn't want to call until it was, if she just forgot, or if she just has no idea what it is like to be on this end of things. The plan for tomorrow is simple: NJH has until I am out of class at 11:00 (10:00 their time) to call us - or I begin to call until I get a real live person on the phone (another story for another time) and get some answers. Meanwhile, Pam went off almost all medications today (in hopes of all this coming together); she's doing about as good as one could hope tonight.
posted by Glenn Pemberton at 7:29 PM
1 Comments:
So sorry to hear this! ~ marty m.
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